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Privacy Policy

The personal information that we collect on you when you use our website.

In this Privacy Policy, when the words “we”, “us” or “Axia” are used, they are reference Real Asset Services Pty Ltd t/as Axia Corporate Property A.B.N. 83 101 162 609. In all dealings by us involving the collection, storage and use of customers’ personal information, we will comply with our obligations under the Australian Privacy Principles (“APPs”) prescribed by the Privacy Amendment (Enhancing Privacy Protection) Act 2012 (the “Act”). We have taken and will continue to take reasonable steps to: implement practices, procedures and systems that will ensure that we comply with the APPs and any binding registered APP code; and be able to deal with privacy related inquiries and complaints in a prompt manner.

Note: ‘Personal information’ is defined in the Act as ‘information or an opinion about an identified individual, or an individual who is reasonably identifiable: whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not.

Security of your Personal Information

We have implemented security systems for protecting your personal information from misuse, interference, loss and from unauthorised access, modification or disclosure. This is done using information technology security systems, monitored internal staff access controls, ongoing staff privacy training and privacy audits. We also have established procedures for identifying and reporting privacy breaches and for receiving and responding to complaints and inquiries. We have also adopted a program of periodic review of the adequacy and currency of our Privacy Policy and of the practices, procedures and systems implemented under it.

How personal information is collected and held

We collect and store your personal information whenever you visit our website; or you send us an email. Your personal information may be stored and secured using a third party data storage provider.


This website uses “cookies” to help you personalise your online experience. A cookie is a text file or a packet of information that is placed on your hard disk by a web page server to identify and interact more effectively with your computer.

There are two types of cookies that may be used by our website: a persistent cookie and a session cookie. A persistent cookie gets entered by your web browser into the “Cookies” folder on your computer and remains in this “Cookies” folder after you close your browser. Persistent cookies may be used by your browser on subsequent visits to the site. A session cookie is held temporarily in your computer’s memory and disappears after you close your browser or shut down your computer.

Cookies cannot be used to run programs. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time.

The purpose of a cookie is to tell the web server that you have returned to a specific page. You can configure your internet browser (such as Microsoft Internet Explorer, Mozilla Firefox, or Safari) to accept all cookies, reject all cookies or notify you when a cookie is sent. Please refer to your internet browser’s instructions to learn more about these functions. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies, if you prefer.

Accessing and seeking correction of your personal information

Customers can gain access to or seek the correction of the personal information we may hold. Under the Act, you have a right to make a reasonable request for access to your personal information and to request its correction. Requests to access or seek to correct your personal information can be made by email to the Privacy Officer at or by contacting our Privacy Officer on +61 8 9321 2770. When we receive such a request, we have the right to ask for and obtain your position title, telephone number and email address in order for you to access and correct personal information.

Disclosure of personal information to a recipient authorised by law

We may disclose personal information to an overseas recipient without complying with the APPs where the disclosure is required or authorised by or under an Australian law or a court/tribunal order.

Changes to our Privacy Policy

We update our Privacy Policy from time to time, as and when the Act is amended. Alternatively, we may post a link on the website headed “Changes to our Privacy Policy” for customers to read.

Using and disclosing personal information for direct marketing

We may use or disclose personal information about you for the purpose of direct marketing if:

  • We collected personal information from you;
  • You would reasonably expect Axia to use or disclose the information for that purpose;
  • We provide you with an option to ‘opt-out’ of receiving direct marketing communications from us, and
  • You have not made such an ‘opt-out’ request to us.
  • Requests by you to stop direct marketing communications

Privacy Complaints

An individual can complain about an alleged breach by us of the APPs by sending an email to the Privacy Officer at setting out details of the complaint. Alternatively, the Privacy Officer can be contacted by telephoning +61 8 9321 2770 or by sending a letter to with details of your complaint to:

The Privacy Officer
307 Murray Street
Perth WA 6000

All complaints are required by the Act to be made in writing to us and we are then allowed a reasonable time (usually 30 days) to respond to complaints. We may ask you to participate in a dispute resolution scheme (such as mediation) in order to resolve your complaint. If you refuse to participate in any form of dispute resolution, you can take your complaint to the Office of the Australian Information Commissioner (OAIC) by calling +61 8 9321 2770 or logging on to the OAIC website at